Booking & Cancellation Policy

Court Training LLC provides private indoor basketball court rentals for athletes, families, small groups, and approved independent trainers. This policy explains how bookings, payments, cancellations, rescheduling requests, late arrivals, no-shows, and facility closures are handled.

By completing a reservation, you agree to this Booking & Cancellation Policy, the Facility Rules, the required liability waiver, and any additional terms provided during the booking process.

1. Booking Your Court Time

All court reservations must be made through the Court Training LLC online booking system.

A booking is not confirmed until:

• The requested date and time have been selected
• Required payment has been successfully processed
• You receive a booking confirmation email
• All required participant waivers are completed before court use

Court availability is shown in real time through the online booking calendar. Court Training LLC cannot guarantee availability until the booking has been completed and confirmed.

2. Payment Policy

Payment is required at the time of booking unless Court Training LLC has approved another arrangement in writing.

Payments are processed securely through the online booking system. Your reservation will not be held until payment has been successfully completed.

Please make sure that all booking details, including the selected date, time, rental type, and contact information, are correct before submitting payment.

3. Cancellation Policy

We understand that plans can change. Standard court reservations may be cancelled or rescheduled when adequate notice is provided.

To qualify for a refund or rescheduling option, cancellation requests must be submitted at least [Insert Required Notice Period, such as 24 or 48 hours] before the scheduled reservation time.

Cancellations Made Before the Notice Deadline

Bookings cancelled within the required notice period may be eligible for one of the following, based on Court Training LLC’s selected policy:

• A full refund
• A partial refund
• A booking credit
• A free reschedule to another available date and time

Any applicable processing fees may be non-refundable.

Cancellations Made After the Notice Deadline

Bookings cancelled after the required notice period may not be eligible for a refund, credit, or reschedule.

Court Training LLC may review exceptional circumstances at its discretion, but approval is not guaranteed.

4. Rescheduling Your Booking

Guests may request to move a confirmed reservation to another available date or time.

Rescheduling requests must be made at least [Insert Required Notice Period] before the original booking time.

Rescheduled bookings are subject to court availability. If the preferred new date or time is unavailable, Court Training LLC cannot guarantee an alternative booking slot.

A booking may be rescheduled a maximum of [Insert Number] time(s) unless otherwise approved by Court Training LLC.

5. No-Shows and Missed Reservations

If you do not arrive for your reserved court time and have not cancelled or rescheduled within the required notice period, the booking will be treated as a no-show.

No-shows are not eligible for refunds, credits, or rescheduling.

Repeated no-shows may result in restricted future booking access.

6. Late Arrivals

Please arrive on time for your reservation.

Your court rental time begins at the scheduled booking time, not when you arrive. Late arrivals do not extend the end time of the booking.

For example, if you reserve the court from 4:00 PM to 5:00 PM but arrive at 4:20 PM, your reservation will still end at 5:00 PM.

Court Training LLC cannot extend court time when another reservation is scheduled immediately after yours.

7. Late Departures

Your rental period includes arrival, setup, training, cleanup, and departure.

All guests, trainers, athletes, equipment, and personal belongings must leave the court area by the end of the scheduled booking time.

Late departures may result in:

• Additional rental charges
• A late departure fee
• Loss of future booking privileges
• Charges for disruption to the next reservation

Please respect the next guest’s scheduled court time.

8. Waiver Requirements

Every participant must have a completed liability waiver on file before entering or using the court.

Adults must complete their own waiver. A parent or legal guardian must complete the waiver for any participant under the applicable legal age.

A confirmed booking does not replace the waiver requirement. Court Training LLC may deny court access to any participant who has not completed the required waiver.

No refunds will be issued solely because a participant arrives without a completed waiver.

9. Group Bookings

The person making a group booking is responsible for ensuring that all participants understand and follow the Facility Rules.

For group reservations:

• Every adult participant must complete their own waiver
• A parent or legal guardian must complete the waiver for each minor participant
• The booking holder must provide accurate participant numbers
• Additional participants may not be added if they exceed the permitted facility capacity
• Court Training LLC may deny access to guests who have not completed the required waiver

Group bookings may be subject to different cancellation, rescheduling, and deposit requirements.

10. Trainer Bookings

Trainer court rental rates and trainer-specific booking access are available only to approved independent trainers.

Approved trainers are responsible for:

• Booking through their approved trainer account
• Ensuring all athletes and clients have completed required waivers
• Supervising clients and guests during the reservation
• Following all Facility Rules and trainer agreement requirements
• Leaving the court clean and on time
• Maintaining any required insurance documentation

Trainer bookings may have separate cancellation, rescheduling, recurring-booking, and payment terms.

Trainer reservations may not be transferred, resold, or shared without written approval from Court Training LLC.

11. Recurring, Team, Camp, and Special Event Bookings

Recurring bookings, team practices, camps, clinics, private events, and larger group reservations may require a separate agreement, deposit, or custom payment schedule.

Cancellation and refund terms for these bookings may differ from standard hourly court rentals.

Court Training LLC will provide the applicable terms before confirming a recurring, group, camp, clinic, or special-event booking.

12. Facility Closures and Cancellations by Court Training LLC

Court Training LLC may need to cancel, delay, or reschedule a reservation due to:

• Facility maintenance or repairs
• Safety concerns
• Severe weather affecting access to the facility
• Power outages
• Building emergencies
• Unforeseen operational issues
• Other circumstances outside the facility’s reasonable control

If Court Training LLC cancels your booking, you will be offered one of the following:

• A rescheduled court time, subject to availability
• A booking credit
• A refund of the amount paid for the affected reservation

Court Training LLC is not responsible for travel costs, trainer fees, third-party expenses, or other indirect costs related to a cancelled booking.

13. Facility Rules and Damage

All guests must follow the Court Training LLC Facility Rules.

Guests, parents, guardians, trainers, and booking holders may be held responsible for damage caused by themselves, their children, clients, participants, or invited guests.

Additional charges may apply for:

• Damage to the court, hoops, backboards, equipment, walls, doors, or facility property
• Excessive cleaning
• Unapproved food or drinks
• Failure to remove rubbish or personal belongings
• Unauthorised use of restricted areas
• Unsafe or disruptive behaviour

Court Training LLC may end a session immediately if facility rules are ignored or safety is compromised. Refunds will not be provided when a session is ended because of a guest’s violation of facility rules.

14. Changes to This Policy

Court Training LLC may update this Booking & Cancellation Policy when necessary.

The policy in effect at the time of your booking will apply to that reservation unless a change is required by law, safety considerations, or a written agreement between you and Court Training LLC.

15. Contact Us

For cancellation requests, rescheduling assistance, or booking questions, please contact Court Training LLC.

Court Training LLC
[Insert Facility Address]
[City], Alabama [ZIP Code]

Phone: [Insert Phone Number]
Email: [Insert Business Email]

Please include your name, booking date, booking time, and confirmation number when contacting us about an existing reservation.